About
Rọ̀ra Clinic
Rọ̀ra Clinic provides professional aesthetic, skincare and beauty treatments.
Address:
Unit 354, Stratford Workshops, Burford Road, London E15 2SP, United Kingdom
Contact Details
[email protected]
+44 7736 586508
Appointments
and Bookings
Appointments may be booked directly with Rọ̀ra Clinic or through our approved online booking platforms, including Fresha.
When making a booking, you are responsible for providing accurate and up to date contact information.
Appointment availability is subject to change.
We reserve the right to refuse or reschedule an appointment where reasonably necessary, including for safety, medical, staffing or operational reasons.
Consultations
Some treatments require a consultation before treatment can be provided.
During your consultation, you must provide complete and accurate information about your health, medical history, allergies, medications, previous treatments and any other information that may affect your suitability for treatment.
Failure to disclose relevant information may affect the safety or outcome of your treatment.
Following a consultation, we reserve the right not to perform a treatment if we believe it is unsuitable or unsafe for you.
Medical Conditions
and Medications
You must inform Rọ̀ra Clinic before treatment if you:
- Are pregnant or breastfeeding
- Have allergies or known sensitivities
- Have an existing medical or skin condition
- Are taking prescription or other medication
- Have recently undergone surgery or another aesthetic treatment
- Have experienced previous adverse reactions to aesthetic or skincare treatments
You should also inform us if your medical circumstances change between appointments.
Treatment Results
Individual results vary.
The effectiveness and outcome of aesthetic and skincare treatments can depend on several factors, including skin type, age, lifestyle, medical history, adherence to aftercare and individual biological response.
While we aim to provide treatments to a professional standard, specific results cannot be guaranteed.
Where a course of treatments is recommended, completing the recommended course may be necessary to achieve the best possible outcome.
Risks
and Side Effects
Aesthetic and skincare treatments may involve risks or temporary side effects.
Depending on the treatment, these may include redness, swelling, tenderness, sensitivity, peeling, bruising, irritation or other temporary reactions.
Relevant risks and expected side effects will be discussed where appropriate before treatment.
By proceeding with treatment, you acknowledge that you have had an opportunity to ask questions and understand the information provided to you.
Aftercare
You are responsible for following the aftercare instructions provided by Rọ̀ra Clinic.
Failure to follow aftercare recommendations may affect your results or increase the likelihood of complications.
If you experience an unexpected or concerning reaction following treatment, please contact us promptly at [email protected] or +44 7736 586508.
For urgent or serious medical symptoms, you should seek appropriate medical assistance.
Deposits
and Payments
Certain appointments may require a deposit or advance payment to secure the booking.
Where a deposit is required, your appointment may not be confirmed until payment has been received.
Unless otherwise stated, the remaining balance must be paid at or before your appointment.
Prices are those displayed or communicated at the time of booking and may change periodically.
Any applicable booking specific payment terms shown when you make your appointment will also apply.
Cancellations
and Rescheduling
We understand that plans can change. If you need to cancel or reschedule an appointment, please provide as much notice as possible.
Our applicable cancellation period, cancellation charges and deposit rules will be displayed or communicated when you make your booking.
Late cancellations and missed appointments may result in the loss of your deposit or a cancellation fee where this was disclosed as part of your booking.
Where you book through Fresha or another third party platform, additional booking or cancellation terms displayed by that platform may apply.
Nothing in these Terms affects rights that cannot legally be excluded under UK consumer law.
Late
Arrivals
Please arrive on time for your appointment.
If you arrive late, we will make reasonable efforts to accommodate you. However, your treatment may need to be shortened, modified or rescheduled to avoid affecting other clients.
Where there is insufficient time to perform the treatment safely, we reserve the right not to proceed.
Missed
Appointments
Failure to attend an appointment without appropriate notice may be treated as a missed appointment.
Where disclosed at the time of booking, missed appointments may result in the loss of a deposit or other applicable booking charge.
Repeated missed appointments may result in us requiring full payment in advance for future bookings.
Treatment Packages
and Courses
Where treatments are purchased as part of a package or course, any package specific conditions, validity periods and payment arrangements will be explained at the time of purchase.
Treatment packages are intended for the person for whom they were purchased unless otherwise agreed.
Where a refund or cancellation right applies under UK law, those statutory rights will not be affected by this section.
Refunds
Treatments that have already been properly performed are generally not refundable simply because the outcome differs from a client’s personal expectations.
However, this does not affect your statutory rights where services have not been provided with reasonable care and skill or where another legal right to a remedy applies.
If you have concerns about a treatment, please contact us as soon as possible so that we can review the matter.
Refunds for unused prepaid services, packages or products will be considered in accordance with the applicable purchase terms and UK consumer law.
Products
Products purchased from Rọ̀ra Clinic should be used according to the manufacturer’s instructions and any professional guidance provided.
Please inform us of known allergies or sensitivities before purchasing products recommended for use on your skin.
Your statutory consumer rights relating to faulty or misdescribed products are not affected by these Terms.
Before and
After Photographs
We may recommend taking photographs before and after treatment to document treatment progress and maintain appropriate client records.
Photographs used for treatment records will be handled in accordance with our Privacy Policy.
Identifiable photographs will not be used for marketing, advertising, our website or social media without appropriate permission.
Personal
Belongings
Please take reasonable care of your personal belongings while visiting the clinic.
Rọ̀ra Clinic cannot accept responsibility for loss or damage to personal belongings unless that loss or damage results from circumstances for which we are legally responsible.
Behaviour in
the Clinic
We are committed to maintaining a professional, respectful and safe environment.
Abusive, threatening, discriminatory, inappropriate or disruptive behaviour towards our staff or other clients will not be tolerated.
We reserve the right to refuse or discontinue service where reasonably necessary to protect our staff, clients or premises.
Children
and Minors
Some treatments have minimum age requirements.
Clients under the age of 18 may require the involvement or consent of a parent or legal guardian depending on the treatment and applicable legal or professional requirements.
We reserve the right to refuse any treatment that we consider inappropriate for a minor.
Promotions and
Special Offers
Promotional offers may be subject to additional terms, including expiry dates, eligible treatments, availability and restrictions on combining offers.
Unless otherwise stated, promotions cannot be exchanged for cash.
We reserve the right to amend or withdraw promotions, subject to bookings or rights already acquired and applicable consumer law.
Gift
Vouchers
Where Rọ̀ra Clinic offers gift vouchers, any validity period and specific redemption conditions will be communicated when the voucher is purchased.
Gift vouchers cannot normally be exchanged for cash except where required by law.
Lost or stolen vouchers may only be replaced where we can reasonably verify the original purchase and unused balance.
Privacy and
Special Offers
We take the protection of your personal information seriously.
Personal information, including consultation and treatment information, will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Website
Information
We aim to ensure information on our website and booking profiles is accurate and current.
However, treatment descriptions, availability, prices and other information may occasionally change.
Website content is provided for general information and should not be treated as individual medical advice.
Complaints
If you are dissatisfied with your experience or treatment, please contact us so that we can investigate and attempt to resolve your concerns.
Email: [email protected]
Telephone: +44 7736 586508
Please provide your name, appointment date, treatment received and details of your concern so that we can review the matter appropriately.
Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable UK consumer protection legislation.
Rọ̀ra Clinic will not be responsible for treatment outcomes or complications caused by inaccurate or incomplete information provided by a client, failure to follow reasonable aftercare instructions or circumstances outside our reasonable control, except where we are legally responsible.
Changes to
These Terms
We may update these Terms and Conditions periodically to reflect changes to our services, booking procedures or applicable requirements.
The latest version will be made available through our website or other appropriate channels.
Governing
Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts applicable under UK law, without affecting any mandatory consumer rights concerning where proceedings may be brought.
